chris nelson dot ca

If you recently upgraded to DSM 5.2 and had CrashPlan break, this is likely due to the CrashPlan 4.2.0 update. Please see http://chrisnelson.ca/2015/05/12/fixing-crashplan-4-2-0-on-synology-after-dsm-5-2-update/

NOTE: This manual fix should no longer be needed after the 0029 update from Patters:

0029 Updated to CrashPlan version 3.7.0, improved detection of temp folder (prevent use of /var/@tmp), added support for Annapurna Alpine AL514 CPU (armhf) in DS2015xs, added support for Marvell Armada 375 CPU (armhf) in DS215j, abandoned practical efforts to try to support Code42’s upgrade scripts, abandoned inotify support (realtime backup) on PowerPC after many failed attempts with self-built and pre-built jtux and jna libraries, back-merged older libffi support for old PowerPC binaries after it was removed in 0028 re-write

Archive content:
CrashPlan recently pushed an update (3.7.0) to all clients which broke the CrashPlan package Patters had created for Synology. The log for the failing CrashPlan package would look something like this:

CrashPlan started, version 3.6.4, GUID 574956158631543214 Upgrades available at central.crashplan.com:443 Downloading a new version of CrashPlan. Download of upgrade complete – version 1388728800370. Installing upgrade – version 1388728800370 Upgrade installed – version 1388728800370 CrashPlan stopped, version 3.6.4, GUID 574956158631543214

If the package was attempted to start again, it would write a line similar to the following, and then stop:

Synology repairing upgrade in /var/packages/CrashPlan/target/upgrade/1388728800370.

After some investigation by Stig, Casper, and Harv on the comments for the package a working solution was found to manually install the update files and disable the failing upgrade.sh file. Note that this will likely be fixed by Patters soon, this is just a workaround if your CrashPlan install has stopped as a result of the 3.7.0 update.

1. First, connect to Synology using SSH and the root account (uses admin password).  Connecting as the admin account will not give you enough permissions.
2. Run the following commands:

 
3. The next command will be different for everyone, as part of the file path is randomized.  In this case, you will need to see what your path is first by running ls, and then editing the second statement below, replacing whatevervalue with the rest of  your path:

4. After the above completes, you should be able to start the CrashPlan package again in Synology and get it running once more.